Web and Email Hosting

Looking for web and email hosting in Wilmington, NC? Our web and email hosting services boast a long track record of reliability and security for business owners.  With us, you’ll enjoy peace of mind that your email and website are always within reach, ready to serve you whenever you need them.

If you call, you will reach a person on our team, right here in Wilmington. You can expect swift and efficient responses to your questions, ensuring your online presence remains seamless and uninterrupted.

Need a place for your website to call home? Give us a call and we’ll show you around.

See all the differences

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Their Commodity Hosting
– price based. GoDaddy, Host Gator, Blue Host, etc.
WordwrightWeb Business Class Managed Hosting

Server

Determining hosting needs

Will the hosting company help your business find the best hosting option available?

yes

The commodity host will typically offer a very thorough explanation online. The buyer can read it and make a choice. The buyer can also get assistance on the phone making the right purchase.

yes

The web developer, having created the website and the database, and knowing the customer and their goals, will put the site on the right server setup from the start. No additional input or time is needed from the customer.

Backup option available

Is there a backup option available for your website in case of emergency?

yes

This is nearly always offered at an additional charge. Sometimes it is automatic. It is important to understand what is being backed up and how frequently. Also note that the backup might be on the same server, and is always with the same vendor.

yes

Backup is always included. We back up all of our servers each week, with an incremental (new data) backup each evening at midnight. This includes databases.

Automatic updating of hardware and software server technology

Will the hosting provider automatically patch the server for security issues?

yes

Yes, usually. This might be slower with the biggest providers, especially with hardware, as they have a financial investment to be recouped.

yes

Yes. Often this involves migrating sites to the latest hardware and software. This is without interruption to you; you won’t even see it. We aren’t invested in hardware; we can and do change vendors.

Limited number of websites per web server

Will your website be sharing a server and its resources with a limited number of other websites?

no

As long as the websites are performing well, it is cheaper for a commodity hosting provider to put more sites on a large server.

yes

Keeping a handful of sites on a small server isn’t the cheapest way, but it minimizes compromises, increases website speed and allows for a quicker rebuild if one is needed.

Fastest hosting speed possible

Will your hosting provider go out of their way to make sure your website is zippy?

no

This is up to the customer. If/when the website traffic increases and the site slows, the customer will need to buy the next step up in hosting.

yes

The web developer will assess the website speed when it is launched and make adjustments to the server environment as needed.

Hosting resources adjusted as needed

Will your hosting provider make server adjustments to ensure your site is always running smoothly?

no

It depends on the provider.

yes

Phone answered before the third ring, by a live person

If you have a question, will your host answer your call?

no

Some companies might have this policy as a novelty, but more typical is a phone tree system (press 1 for sales, press 2 for email support, etc. ) Expect to spend some time on hold.

yes

Yes. This is rare, even for full service digital agencies.

Always a senior tech person, capable of solving your problem

When you have a question, will you be talking to a website professional? WordwrightWeb understands websites and what they need to run. If there’s a problem, we likely know what to do right away.

no

Senior techs are available if your problem gets escalated. Often, you will start with an online system of trouble tickets before getting a live person.

yes

Your call is answered by a person, who will find the right person to solve your problem. Most problems are solved in just a few minutes, with little to no frustration.

Get the same person if you call again

If you need to call back, can you speak with the same individual? That saves time and you won’t need to explain things all over again.

no

In some trouble ticket systems any tech can read and address your issue. If you have to call back, you might get another person.

yes

Our approach is to create relationships, not a strict division of labor and systematic efficiency. We’ve found that relationships are also more efficient.

Action-based problem resolution, aka no “trouble tickets”

Will you be able to get things done on the first try, or will you be put into a long queue?

no

Ticket systems are standard for the technology industry. Your issue goes into a queue to get resolved to ensure a first come, first served approach.

yes

To us, an issue is an anomaly and will be solved quickly. We don’t have many issues, so there is no queue. No need to take a number. We’ll just fix it now.

Website

Assistance with your website files, including major upgrades or rebuilds if needed

no

This is typically not part of a web host’s scope. They will assist you if you use their installed site-builder program. Otherwise, you should rely on your website developer for minor and major upgrades, and any patches or rebuilds if your website is compromised.

yes

Inclusive, seamless service. We take responsibility for your website’s integrity as well as the server integrity. Minor upgrades are free and automatic, major upgrades are recommended when needed. If your site is compromised (“hacked”), we restore it at no charge. Usually, we are able to prevent this with routine maintenance.

Automatic backup, using a separate vendor

no

Usually not automatic (i.e., without your specific request or choice), and never to a separate vendor, although some companies might back up to a separate location.

yes

A full backup is always included, and we use a separate vendor. There have been rare occasions where a server location has experienced a fire or other major failure. Our backups are with another company.

Database backup included

no

Sometimes. Be sure to ask about it.

yes

Always.

Regular scanning for malware

no

yes

Minor upgrades (such as version 3.1 to version 3.2 of the Content Management System – Joomla or WordPress) and security patches applied to your website.

Will your hosting provider perform minor patch and security updates to the CMS? This is crucial to keeping your website secure.

no

No. Your website is your business unless it was created with the provider’s site-builder (such as GoDaddy’s “Website Tonight.”)

yes

Yes, at no charge

Major CMS software upgrades (such as version 2.0 to 3.0) recommended as applicable

no

yes

Yes, estimated in advance.

CMS plugins updates (the modules added to Joomla or WordPress)

no

yes

Repairing a compromised site

no

yes

Yes, at no charge as long as we are the only people modifying your website code or adding plugins.

Restoring from a backup

no

yes

Yes, at no charge unless the site was broken or deleted by the customer.

DNS configuration

no

yes

Yes, included at no charge.

Website transfers from other host

no

yes

Yes, billable, and estimated in advance. Typically 1-4 hours.

Database setup

no

yes

Yes, included at no charge.

Google Analytics setup

no

yes

Yes- billable and estimated in advance. Typically 30 minutes.

Subdomains

no

yes

Yes, included at no charge.

Email Hosting

Basic setup

yes

yes

Instructions (email or webpage)

yes

yes

Resetting passwords

yes

yes

Auditing major email providers to deliver current best practices

no

yes

Full service email setup and maintenance including forwards, groups, smart phone setup, troubleshooting, etc.

no

yes

Adding new email addresses

no

yes

Setting up forwarding

no

yes

Setting up groups

no

yes

Removing email accounts/forwarding/groups

no

yes

Email migration

no

yes

Troubleshooting email software (Outlook, smartphone etc)

no

yes

Set up email Autoresponder

no

yes

Domain Names

Purchase domain

yes

yes

Renew domain

yes

yes

Domain forwarding

no

yes

Incoming domain transfers

no

yes

Outgoing domain transfers

no

yes

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